Policies

Sign-up

When you sign up for our farm share through CSAware, you create a member account that can be used to update your share preferences, order add-ons, change your payment information, and put your share on hold.

Communications

Coyote Family Farm communicates with farm share members primarily via email. By joining the farm share, you are agreeing to read emails from us in a timely manner so that you can get important farm share information and reminders. Please add us to your contacts (sonya@coyotefamilyfarm.com) to be sure emails don't end up in your promotions tab.

Payment

We accept payments online by Visa or Mastercard. We also accept checks for up-front or seasonal payments (not available for auto-billing). Members paying by check receive a 2% discount.

Share Pickup

When you arrive at your pickup location, please read the labels carefully to find the Rubbermaid tote with your name on it. Please unpack the box into your own bags, and stack the empty totes neatly. If you have flowers with your share, find them in a bucket near the share boxes, labeled with your name.

Vacation holds and other changes

You will receive an email each week one day before the order deadline (Sunday at midnight). Before this deadline, you may add items to that week's share, put your share on hold, or change your pickup site. Vacation hold weeks are added onto the end of your subscription, or turned into credit redeemable for add-ons or a future season.

Cancellation

Payment for the farm share is not refundable. If you need to cancel partway through the season, please email or call us, and we will issue you a credit renewable for a future farm share.

Refunds

Any requested refunds will be handled on a case by case basis, with the understanding of the above cancellation policy.

Privacy

We never sell, rent or give out your email, contact information, or financial information.